mail.app – Cannot delete / move Mails on Office365


MacOX 13.1 (22C65)

My Mac Mail App is connected to an office 365 account via exchange. I have the following weird situation:

Using Outlook/Web: When I delete a message from the Inbox in Outlook/Web, it disappears on from Mac Mail within a few seconds. So everything seems to be synchronized.

Using Mac Mail: When I delete a message from the Inbox, it disappears from the local inbox but it stays in the inbox of Outlook/Web, so things get out of sync.

When I delete a message on Outlook/Android, it disappears from Outlook/Web.

What can I do to keep Mac Mail and Outlook/Web synchronized.

Side Note

I have another separate Office 365 Account that is also connected. When I delete a message from this account from Mac Mail, it disappears from Outlook/Web.

Mac Mail:

When I move a message with attachments from the Office 365 inbox to a local inbox, the attachments are lost.

When I move a message with attachments from the Office 365 inbox to another Office 365 folder, the attachments are kept.

Any ideas would be very much appreciated.

Author: Subham

Leave a Reply

Your email address will not be published. Required fields are marked *