iphone – iTunes Device Backup not showing


I think I may have unintentionally done something wrong on my laptop.
I am using a Windows 10 laptop and had iTunes version 12.6.5.3 installed.

I was updating my old iPhone 6s from iOS 9 to iOS 15. I thought everything was going smoothly when it displayed an error saying iTunes could not update the device unknown error (4). I thought it might be the iTunes version, so I installed the latest version and it updated the iPhone to iOS 15.

But I noticed that I could no longer see the apps which I had on my PC. So, I uninstalled the new version of iTunes and reinstalled version 12.6.3.5. But then it could not find the iTunes Library.itl file. After some reading around, I found a recent version (it had many versions) of it in the Previous iTunes Libraries.

But now I cannot see the backups in iTunes > Edit > Preferences > Device Backups. I can see them in the MobileSync folder, but not via iTunes.

I was going to uninstall iTunes 100% and back up the MobileSync folder and the iTunes Media folder which has all the voice memos, etc., and reinstall version 12.6.3.5 to see if this works.

But I was hoping someone could shed some light on this, maybe there is a workaround for this.

Author: Subham

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